Data Deletion

This page explains how to remove Lemu AI's access to your WhatsApp Business Account and other connected services, and how to have your data deleted. It applies to data we receive from Meta through WhatsApp and to all other data in your Lemu AI account. See our Privacy Policy for what we collect and why.

You can stop Lemu AI's access to your WhatsApp Business Account in either place:

• In Lemu AI: open the WhatsApp page in your dashboard and click Disconnect on the account. We stop receiving its webhooks and stop all calls to it right away.
• In Meta: open Meta Business Settings for the business portfolio that owns the account and remove Lemu AI from its connected apps and partners. This revokes our access token, and we mark the account as disconnected as soon as Meta tells us.

Disconnecting stops access but keeps your history in Lemu AI, so you can reconnect later. To remove the data too, request deletion as described below.

Email hello@lemuai.com with the subject "Data deletion request" from the email address on your account. Tell us whether you want to delete only your WhatsApp data or your whole Lemu AI account.

We confirm the request within 2 working days, may ask you to verify that you own the account, and complete the deletion within 30 days. We email you when it is done.

For a WhatsApp deletion request, we delete:

• The access token Meta issued for your account
• Your WhatsApp Business Account, phone number and business profile records
• Your message templates and their history
• WhatsApp conversations, messages, media and delivery statuses
• Webhook events we received for your account

For a full account deletion we also delete your contacts, segments, journeys, campaigns, voice agents, call recordings and transcripts, knowledge files, integrations and user accounts.

We keep only what the law requires, such as invoices and payment records for tax and accounting, for as long as that law requires. Data in backups is deleted when those backups expire.

If a business contacted you on WhatsApp or by phone through Lemu AI, that business controls your data. To stop messages, reply STOP to its WhatsApp messages. To have your data deleted, contact the business directly. You can also email us at hello@lemuai.com with the business name and your phone number, and we will pass your request to the business and help it respond.

Email us at hello@lemuai.com, or write to our registered office: